Repair Policy for Handmade Leather Goods
At Fair & Forged, we take pride in the craftsmanship of our handmade leather goods and are committed to ensuring their longevity. Our repair policy is designed to provide you with support in maintaining the quality of your items.
Repair Eligibility
Damage caused by regular wear and tear, misuse, or accidents can be repaired for a reasonable fee.
Repair Cost
The cost is determined on a case-by-case basis and communicated upfront.
Sustainability Commitment
We encourage repairs as part of our sustainability mission to reduce waste and extend the life of our handmade leather goods.
Exclusions
Repairs for items exposed to improper care (e.g., water damage, chemical exposure, neglect) are not eligible for repairs under this policy. Items altered, repaired or crafted by third parties are not eligible for repairs under this policy.
Repair Process
1. Submit a Request
Contact us with details of the issue, photos of the item, and proof of purchase.
2. Evaluation
Our team will assess the repair request and provide a quote and an estimated timeline.
3. Shipping
- Once approved, package the item securely to prevent further damage during transit.
- Ship the item to the address provided by our team.
- The cost of return shipping will be reflected in the repair fee.
4. Repair Completion
Repairs typically take 2–4 weeks, depending on the complexity.
For any questions or to initiate a repair, please contact us.
Thank you for choosing Fair & Forged!